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Newsletters
The Instructional Technology & Design Newsletter is sent out every month, and includes guides, video, trainings, updates and reminders about all things instructional technology and design at Cañada. You can explore current and past issues on the Instructional Technology & Design Newsletter page.
Instructional Technology Support
Please welcome our new Instructional Technologist, Lindsey Irizarry!
Lindsey is originally from San Diego but has been in the Bay Area working in Higher Education over the past decade. Lindsey specializes in learning management systems administration, universal and instructional design, learning technologies, computer hardware and graphic design. She is excited to work with a new team and find ways to best serve the campus. When she is not at work, you can find Lindsey outside gardening or walking with her dog, Schnitzel. She also loves a good Sci-Fi/Fantasy show or a co-op video game, so send recommendations her way!
Lindsey is happy to provide you with support in the following areas:
- Help with implementing web technologies such as Canvas, Panopto, Pronto, and Zoom
- Canvas related needs (cross-listing, sandboxes and non-instructional shells, display name changes, adding roles, importing content etc.)
If you need support in any of these areas please please reach out to Lindsey ([email protected]).
Existing Tech Support for Faculty, Staff & Students
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- Put in a ticket anytime: https://smccdhelp.zendesk.com/hc/en-us
- Call or Text: 844-505-4565 (Available Monday-Friday 9AM-9PM)
- Live Chat with Canvas Support
- ITS: Get Help with General Technology, Email, Hardware, and Classroom Technology Questions
- Put in a ticket anytime: https://helpcenter.smccd.edu/requestform/
- Call the HelpCenter: (650) 574-6543
- Help for Students
- Cañada Online Learning Website
- Canvas Support (Anytime): Put in a ticket: https://smccdhelp.zendesk.com/hc/en-us
- Canvas Phone Support (Monday-Friday 9am-9pm): 1-844-505-4565
- Additional Canvas Support: Live Chat with Canvas Support for Students
- Zoom & Student Email Support - http://mysmccd.helpserve.com/Tickets/Submit
- WebSMART, Canvas, Student Email & Google Apps Support Resources
- Cañada Virtual Campus
Instructional Design Support
Consultations
You can now book individual and small group/department instructional design consultations with Allison Hughes, Cañada's Instructional Designer. Consultations are oppurtunties to ask questions about teaching and learning, get support with course design issues and updates, or just have a thought partner in your teaching work.
To book a consultation select a time that works for you, or email Allison at [email protected].